eCommerce & Customer Service Coordinator

Who We Are

Montana Burnett Design is a full service residential and commercial design firm based in Toronto, Canada. Known for her fresh and eclectic style, Montana brings her original perspective to every project. Having begun her career as an editor for Canadian House and Home Magazine, Montana has a wide breadth of experience and exposure to all of the best in style. Her regular travels inject a unique character to her style and the results are always beautifully curated spaces.

Job Description

This role will be integral to supporting a growing company and is a great opportunity to make a huge impact on a small but mighty team. We love new ideas and are collaborative in the way that we approach problems in all areas of the business. You will primarily work cross-functionally, supporting: Customer Service, eCommerce, and Fulfillment respectively. This position is currently working remotely, however, we are seeking talent that will be able to work within the Toronto-core once it is safe to do so.

Requirements

• 2+ years of experience within the eCommerce space, specifically Shopify as a platform.
• 1-2 years of experience in a digital-first customer service role. Experience and/or interest in the home and decor industry is a huge bonus.
• Has a strong understanding of reporting, analytics and inventory management.
• Detail-oriented and highly organized
• Able to work independently.
• Strong prioritization and time management skills.
• Strong communication skills.
• Familiar with dropshipping models.
• Well-versed in Excel, Photoshop, and Shopify.

Responsibilities

• Provides exceptional customer experience: is relatable and personable but also able to handle hard conversations professionally.
• Responds to customer inquiries across all platforms (Email, Facebook, Instagram)
• Helps to facilitate returns, create invoices, draft product and shipping quotes.
• Coordinates local couriers and delivery partners when necessary.
• Manages outreach to customers with order updates on lead time, estimated arrival etc.
• Coordinates with fulfillment center to address any issues with shipping, damaged products etc.
• Audit outstanding unfulfilled/partially-fulfilled orders regularly to ensure no one is missed.
• Regularly shares customer and process-related feedback with team and recommends areas/new processes for improvement.
• Assists Marketing with new product uploads to Shopify: product descriptions, inventory strategy and merchandising.
• Audits site daily to note/remove any out of stock items and request re-orders.
• Prepares site for creative campaign or promotional strategies: markdowns, price adjustments, navigations menus, preparing new collections etc.
• Familiar with and able to implement SEO strategy.
• Helps create SKU’s for new products, maintaining and updating the Master Inventory List.
• Compiles bi-weekly eCommerce performance reports, that include: product performance, sales, conversion rates, etc. to be presented and reviewed with the team.
• Uses data to identify and recommend areas of opportunity.
• Ability to work within a team and assist other areas of the business when necessary.

This is currently a contract position and will be subject to change based on performance. Performance will be reviewed within 3 months of tenure.
Please send your resume and cover letter to info@montanaburnettdesign.com or info@saltbythecazaproject.com

Digital Marketing Manager

Who We Are

Montana Burnett Design is a full service residential and commercial design firm based in Toronto, Canada. Known for her fresh and eclectic style, Montana brings her original perspective to every project. Having begun her career as an editor for Canadian House and Home Magazine, Montana has a wide breadth of experience and exposure to all of the best in style. Her regular travels inject a unique character to her style and the results are always beautifully curated spaces.

Job Description

This role will be responsible for the overall digital touch points of Montana Burnett Design. You will be in charge of strategizing our next phase of growth as well as the day to day operations of each social platform we’re active on: Instagram, Pinterest, Facebook, as well as email marketing. You will be in charge of developing and designing stories, emails, digital campaigns for ads, and establishing a paid ad strategy across social platforms. This position is currently working remotely, however, we are seeking talent that will be able to work within the Toronto-core once it is safe to do so.

Requirements

• 3+ years of experience within digital marketing.
• 2+ years of experience managing a social media platform and developing clear and concise growth strategies.
• 1+ year of graphic design experience.
• Familiar and able to implement paid ad strategies.
• Has a strong understanding of reporting and analytics - leveraging data to help inform/influence strategy.
• Detail-oriented and highly organized.
• Experience working in a high-volume, fast-paced environment.
• Strong prioritization and time management skills.
• Strong communication and project management skills.
• Experience in managing and executing multiple initiatives and activations at the same time. • Well-versed in photo/video editing tools, new digital marketing trends, Klaviyo, and Shopify as an eCommerce platform.

Responsibilities

• Manage the day-to-day responsibilities of social media platforms. This includes: planning, scheduling, posting, copywriting, story design and creation, as well as community engagement.
• Develop and maintain content calendar to be approved and shared with the team.
• Design and launch paid ad campaigns across Facebook, Instagram and Pinterest.
• Design compelling stories and emails, using brand voice and identity, to drive customer interest and conversion.
• Maintain and manage influencer and brand prospects for partnerships and gifting opportunities. Facilitate outreach, gifting agreements, packaging, shipping of packages and tracking of ROI.
• Lead brand and partnerships strategy from concept to execution including negotiation, work back schedules and launch strategy across all relevant platforms.
• Schedule and coordinate giveaways with like-minded brands across social platforms, designing supporting launch assets.
• Flexible schedule according to the social media marketing life cycle, including evenings and weekends.
• Graphic design and copywriting support and development for the brand. This includes: all in-house templates, documents, and design decks.
• Coordinate to solve customer service issues across different areas of the business (social media, logistics, fulfillment, quoting, etc.)

Please send your resume and cover letter to info@montanaburnettdesign.com or info@saltbythecazaproject.com